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Please ensure that you have read through these terms and conditions before entering into a boarding agreement with THE LUXE MEOWNOR.

The conditions contained in the boarding agreement are legally binding. By placing a reservation with us, you warrant that you are legally capable of entering into binding contracts. If you are 21 years old and below, a legal guardian is required to be present to sign the boarding agreement on check in day. THE LUXE MEOWNOR reserves the right to accept or reject any boarding proposal as we deem fit without assigning a reason.

• Rates quoted are in Singapore Dollars.

• Our modes of payment are via Bank Transfer or Pay Now to our UEN. (Cash payment is not acceptable.) 50% payment of the total stay is required to secure the booking. Balance 50% payment and/or any additional charges incurred pre-check in are to be paid on check in day. Full refund will be arranged for cancellation that is informed and acknowledged by THE LUXE MEOWNOR 21 days before check in date. In the event of no-show, the deposit paid will be forfeited.

• Should there be a change of the boarding duration, there’ll be no refund for shortened stay and extended stay is subject to availability and will be charged based on our published rates. Any additional charges incurred during the stay are required to be paid in full on or before check out day.

• Only cats with up to date vaccinations will be accepted with the exception for kittens below 2 months old or any cat that has a special condition, a Vet’s Memo/Letter must serve as a supporting document. Your cat(s) must be vaccinated at least 14 days prior to their stay with us and the next Vaccination date must be specified. FeLV & FIV and sterilization record are required to be emailed to THE LUXE MEOWNOR 21 days prior to check in day, otherwise booking will be considered null and deposit paid will be forfeited.

• Cats from different households are not allowed to inter-mingle. In the event if cats of the same household sharing a bed chamber display aggression towards each other, it’ll be at THE LUXE MEOWNOR‘s discretion to separate the cats to different bed chambers and charges for boarding will be applied accordingly. Owner agrees that THE LUXE MEOWNOR will not be responsible for injuries that are derived from cat fights for cats of the same household sharing a bed chamber and that Owner has given the consent to place them in the same bed chamber.

• All cats must be checked in using secured carrier. Owner agrees and allows THE LUXE MEOWNOR to keep the cat(s) in a carrier temporarily when it’s necessary, such as while the bed chamber is being cleaned and disinfected.

• All checked in cats must be free of external and internal parasites and owner to administer topical spot-on such as Revolution and deworming during our assessment on check in day or owners to produce record if these have been administered prior to boarding. It is mandatory that Owner must make aware of any illnesses of the cat to THE LUXE MEOWNOR at the booking stage. Failing which, THE LUXE MEOWNOR has the right to decline boarding should upon check-in day the illness is noticed, and deposit paid is not refundable.

• Any cat left uncollected without prior notice for 7 days will be subject to THE LUXE MEOWNOR‘s discretion and arrangement.

• Should there be any medical emergency that requires immediate action (e.g., collapsed, difficulty in breathing, bleeding profusely), THE LUXE MEOWNOR will make reasonable efforts to contact you and your alternate contact provided at the booking form. Failing which, we will seek immediate vet attention for your cat at the emergency vet clinic contact you’ve provided. If you’ve not provided an Emergency Vet contact, we’ll send your cat to VES Hospital or any other available Emergency Vet at our discretion. All costs incurred including vet charges, transportation, or necessary peripherals, shall be the Owner’s responsibility.

• Owner understands that the risks of illnesses, disease, or harm and hereby releases and waives all rights to claim against THE LUXE MEOWNOR, its employees, members, or agents, from all losses, damages, costs, and expenses arising out of or in connection with any communicable disease, airborne virus, or any other medical condition or injury contracted by Owner’s cat at THE LUXE MEOWNOR. Owner acknowledges and understands that regardless of the amount of supervision, it is beyond THE LUXE MEOWNOR‘s ability to detect issues, diseases, and illnesses, whereas THE LUXE MEOWNOR agrees to provide reasonable care and to update Owner whenever necessary.

• Owner agrees and allows THE LUXE MEOWNOR to use cat’s name and any images or video recordings while he/she is boarded at THE LUXE MEOWNOR, in any form, for use at any time, in any media, marketing, advertising, illustration, trade or promotional materials without compensation.

I confirm I have read and agreed with the above THE LUXE MEOWNOR‘s Terms & Conditions.